Secretary of State
Let me start by saying the rant which is about to follow does not apply to all secretaries! Names and places have been changed to protect the guilty few.
If you’ve ever needed a service to be provided and you’ve been met with a kind of passive aggressive attitude on the other end of the phone then you know the utter frustration when you pound against what seems like a brick wall. I realise it’s not always possible to get an appointment at your preferred time. However, I think it would be a valuable skill if secretaries or receptionists would show some kind of understanding and compassion.
All I want is a positive experience from the outset and it starts with that phone call.